Display Errors on Meters and What They Mean - Hexing and Conlog
At some point, your meter may have displayed an unknown error code. You’ve recharged the meter cause you think it’s just your units running low. But still, the same error code keeps popping up. Sometimes it can be quite inconvenient and even disrupt your electricity by entering a tamper mode.
To help you thoroughly tackle this situation, we at BuyPower have compiled a list of some possible error codes and what they mean.
Hexing meter errors and their meaning
Err 01 means Wrong Token
Err 02 means Used Token
Err 03 means Expired Token
Err 04 means Expired Security Key
Err 05 means Charging Amount Exceeds Charging Limit
S2 Arrow or 0001 indicates – Meter Cover Open
S3 Arrow or 0002 indicates - Terminal Cover Open
S4 Arrow or 1000 indicates – Meter Is Overloaded
0004 means Over Voltage
0020 means Under Voltage
0100 means Reverse Run
01 means Balance Credit Is Not Sufficient and the Overdraft Function is not in use.
02 means Balance Credit Is Not Sufficient. However, Overdraft Function is in Use
03 means Overload Switches Off
04 means STS Test Switches Off
07 means Remote Switch-Out
Conlog meter errors and their meaning
E01 means Meter not initialized
E02 means Meter not calibrated
E03 means Internal meter error
E04 means No voltage supply present
E07 means Communication error between the meter and UIU
E08 means error in wireless user interface
E09 means there’s an Incompatibility between the meter and UIU
E10 means Software error
E20 means Remote disconnection initiated
How to solve these errors displayed on my meter
When you get complex errors that cannot be solved yourself, immediately contact your distribution company so they can offer immediate assistance with your meter.
You can also speak to a trained meter technician to help you resolve these challenges.
Some of these errors are minor errors that can be avoided by ensuring you
- Enter the correct token
- Don’t exceed your charging limit
- Install the meter correctly by using only an authorized meter engineer
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